Who we are
Effective Date: [Insert Date]
True North Massage & Apothecary (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
Your healing journey starts here — and that includes feeling safe, respected, and protected.
1. Information We Collect
We collect information in the following ways:
Personal Information You Provide
- Name
- Phone number
- Email address
- Appointment details
- Intake form information
- Health‑related information you choose to share for treatment purposes
- Payment information (processed securely through third‑party providers)
Automatically Collected Information
When you visit our website, basic technical data may be collected, such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
This information helps us improve our website and user experience.
2. How We Use Your Information
We use your information to:
- Provide massage therapy and wellness services
- Customize your treatment plan
- Communicate about appointments, updates, or changes
- Send optional wellness tips, promotions, or announcements (only if you opt in)
- Improve our website, services, and client experience
- Maintain accurate records for business and legal purposes
We do not sell, trade, or share your personal information with third parties for marketing purposes.
3. HIPAA & Confidentiality
Any health‑related information you provide is protected under HIPAA guidelines. Your information is kept confidential and is only used for treatment, payment, and essential business operations. We will not release your information without your written consent unless required by law.
4. How We Protect Your Information
We take your privacy seriously. We use reasonable physical, administrative, and digital safeguards to protect your data, including:
- Secure storage of client records
- Password‑protected systems
- Limited access to sensitive information
- Encrypted payment processing through trusted third‑party providers
While no system is 100% immune to risk, we are committed to maintaining a secure environment for your information.
5. Third‑Party Services
We may use trusted third‑party tools for:
- Scheduling and booking
- Payment processing
- Email communication
- Website analytics
These providers have their own privacy policies and are responsible for protecting your information within their systems.
6. Your Choices & Rights
You have the right to:
- Update or correct your personal information
- Request a copy of the information we have on file
- Opt out of marketing communications at any time
- Request that we delete certain information, unless we are legally required to retain it
To make a request, simply contact us at: [email protected]
7. Cookies & Website Tracking
Our website may use cookies or similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out:
True North Massage & Apothecary
1611 W 7700 S, West Jordan, UT 84084 – 801.783.8539 – [email protected]